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BiOptimizers will accept a return of unopened bottles of the product(s) within 365 days of purchase. If you have purchased multiple bottles, in order to qualify for a full refund (excluding any shipping and handling charges) you would need to return all but one of the bottles unopened. This applies to subscription and non-subscription purchases. The first bottle of the first purchase of any product will constitute a trial of the product (excluding instances where there has been an update to the product in which case it will be a different version eg. MassZymes 1.0 vs MassZymes 3.0). Any return afterward with used bottles will attract a prorated refund.
Products are provided with a 100% satisfaction guarantee. You may contact our helpdesk at (800)719-2467 Mon - Fri 10 AM to 8 PM EST or [email protected] within 365 days of the original order date for 100% refund of the product purchase price (excluding any shipping and handling charges) and obtain an RMA (Return Mailing Authorization) number and shipping instructions to return any unopened product. RMAs (Return Mailing Authorization) are only available to customers returning items within the 48 contiguous United States, Alaska, and Hawaii.
International orders are to be returned at the customer’s expense via a trackable method. In cases where the reason for return is due to an error by the company, the return fees will be reimbursed to the customer. International returns should be mailed to the following address:
BiOptimizers USA Inc. 609 Main St. Suite 100 Vancouver, WA 98660-3376
Upon receipt of your return shipment, we will process your credit to the original method of payment.
We reserve the right to refuse a refund to anyone reasonably suspected by BiOptimizers USA Inc. to have previously taken advantage of BiOptimizers USA Inc. satisfaction guarantee on more than one occasion.
Giving you a refund in accordance with the terms and restrictions that are set forth herein is the full and complete liability that BiOptimizers USA Inc. has to you. You acknowledge the length of the refund period as set forth herein and you agree that the length of the refund period is reasonable. You further agree to try the BiOptimizers USA Inc. product during the initial 365-day period following your product order as a material consideration required by BiOptimizers USA Inc. as part of the purchase price. You further warrant that you will make a determination during the initial 365-day period if the product is as described and to decide whether you wish to keep the product. If you do not notify BiOptimizers USA Inc. during the refund period in the manner described herein, you agree that BiOptimizers USA Inc. may construe silence as a full, complete and final acceptance of the terms of the sale of BiOptimizers USA Inc. products and you will have no further right of redress or refund for any reason.
If you’re living in locations that require custom duties and/or VAT taxes to be collected you understand that, unless custom duties and/or VAT taxes are collected at the point of sale by BiOptimizers USA Inc., you remain entirely responsible for payment of any/all custom duties and taxes at the time the product is delivered pursuant to your instructions. If for any reason, BiOptimizers USA Inc. courier or freight account is charged for custom duties and/or VAT taxes, instead of you paying the referenced charges directly, then you hereby authorize BiOptimizers USA Inc. to bill your credit card for said charges or for the return of goods if they are refused at the point of destination.